Evaluating the outcomes from debt advice

Posted on by Matthew

This week the Money Advice Service (MAS), released a report evaluating the outcomes from debt advice. MAS is responsible for improving and coordinating the standard of UK debt advice and is also a major funder of free-to-client debt advice (MAS provides the funding for EMMA partners to deliver debt advice).

The report, entitled “2016 outcome evaluation of debt advice funded by Money Advice Service”, described clients’ experiences and assesses their outcomes 3 to 6 months after receiving free advice. It uses information from a survey of people who received advice between July 2015 and Jun 2016 – clients were interviewed between 3 and 6 months after their cases were closed.

You can access the report on the MAS website, but here are some of the key points:

The research found that there was a range of client experiences. Although very few clients didn’t benefit at all from the advice, it is true that not all clients feel that they had positive benefits across all of the outcomes measured. Clients being satisfied seems to be a critical factor in how well actions are progressed.

If you’re worried about debts and money problems, seek free debt advice as soon as you can.

The EMMA partnership is a network of agencies funded by the Money Advice Service to provide confidential, impartial and free debt advice to people who need it in Derbyshire, Leicestershire, Lincolnshire, Northamptonshire and Nottinghamshire.

Find out where your nearest EMMA organisation is using our online map.

You can also find information and support on the Money Advice Service website.

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